Business English for the 21st Century
Business English for the 21st Century
Overview
The first edition of this text, entitledBusiness English for the '70s,was published three decades ago. In an ever-changing world of business, communication skills are ever more critical to our success as individuals and as a global community. Mission Statement We offer today's business students and their instructors concise explanations and solid practice for every useful, critical grammar, usage, and vocabulary concept. NEW FEATURES IN THIS EDITION When Bad Grammar Happens to Good People Helping you look good by avoiding common but annoying mistakes ExpandedAuthor's Commentssection Providing 120 explanations to clarify concepts for instructors and students Watching the Webupdated Giving you the chance to find the internet ad error and check the key on page 435 Word Tips from the Real Worldenhanced Reminding you that how you say what you say makes a big difference WITH SUPPORT FROM TIME-TESTED MATERIALS Collaborative Learning exercises,marked by icon Allowing students to use a team approach to solving exercises Dictionary and spelling lessonsearly in the book Key Itemssection (pages 435-448) Assisting with selected questions from many exercises Puzzles,anecdotes, and classroom discussion questions Five chapters devoted toreview and reinforcement Giving students only seven consecutive chapters of new material at a time OUTSTANDING EDUCATIONAL REINFORCEMENT Transparency Mastersfor each chapter Conveying key concepts, and including exercises or quizzes testing those concepts Quizzes and Test Bank Updated with new items every edition to keep testing material fresh Enhanced support for traditional anddistance learningthe Companion Website atwww.prenhall.com/business_studies What We Focus Upon: English Usage Acceptable in Every Way to the Most Critical Reader or Listener Given that there are many differences between the language of business and the language of familiar conversation, this focus on acceptable usage is important. Not all successful persons have mastered the intricacies of grammar, nor are they all perfectly comfortable with our challenging language. Most admit that the ability to communicate effectively can be very important to anyone attempting to climb the corporate ladder or even make a sale. Our Primary Concept Areas grammar problems to avoid word use punctuation conciseness spelling clarity dictionary study The rules and recommendations we cover should help today's businessperson. If our language did not change with the passing of time, books such as this one would never become outdated. But language does change, and sometimes the modifications are not easily detected. Over a period of years many new words are added, a number of old words are assigned new meanings, a few informal words are accorded greater acceptability, and a few traditional rules of grammar are ignored because they no longer serve our changing needs. Even Our Title Reflects a TensionWhile Prentice Hall's art department designed our cover graphics around the numeral ordinal 21st, most careful writers still spell out the word twenty-first. We have tried, therefore, to consistently spell out this number whenever it occurs within the text itself, but our cover's version of the title was designed compactly with numerals. The dynamic nature of our language makes it responsive and forever fascinating. Our Greatest Debt: To Businesspersons and College Instructors The suggestions made in this text reflect the current practices of this country's finest writers, particularly those who serve in the business community. Our heartfelt thanks are extended to those busy executives who took time to express their opinions concerning particular grammatical constructions or to prepare statements on the importance of communication skills. Thanks also go to those many college instructors throughout the country who took time to share their ideas about material used in previous editions. Their willingness to offer suggestions based upon their classroom experiences has always enhanced the value of this text. To the Student Most of us have heard at least one person say, "I hate English:" In questionnaires completed by the graduates of several California high schools, the majority of the respondents named English as the course they had enjoyedleast.Yet English is a course that may lead to spectacular financial rewards in the years ahead. Here are a few random thoughts on the subject: Top executives in our major corporations, almost without exception, possess the ability to communicate effectively. Most people employed in corporate America are completely sold on the importance of language skills. Many enroll in evening classes (as adults) to learn the rules and principles that seemed unimportant to them before they joined the work-force. Every year thousands of employees are denied promotions to better-paying positions simply because they lack the ability to write and to speak acceptably. The rules of grammar arenotdifficult to understand. They seem difficult to anyone who fails to recognize their value and, as a result, does not make a serious attempt to master them. Regardless of what you eventually do with your life, the language refinements covered in this text can help you to communicate with confidence (and without embarrassment) as you encounter people from all walks of life.Description
Condition Guidelines
Books - New and Used
The following guidelines apply to books:
- New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.
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Shipping Fees
- Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
- Packages are shipped from Monday to Friday.
- No additional fees and charges.
Delivery Times
The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-5 business days
Shipping method varies depending on what is being shipped.
Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times.
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Overview
The first edition of this text, entitledBusiness English for the '70s,was published three decades ago. In an ever-changing world of business, communication skills are ever more critical to our success as individuals and as a global community. Mission Statement We offer today's business students and their instructors concise explanations and solid practice for every useful, critical grammar, usage, and vocabulary concept. NEW FEATURES IN THIS EDITION When Bad Grammar Happens to Good People Helping you look good by avoiding common but annoying mistakes ExpandedAuthor's Commentssection Providing 120 explanations to clarify concepts for instructors and students Watching the Webupdated Giving you the chance to find the internet ad error and check the key on page 435 Word Tips from the Real Worldenhanced Reminding you that how you say what you say makes a big difference WITH SUPPORT FROM TIME-TESTED MATERIALS Collaborative Learning exercises,marked by icon Allowing students to use a team approach to solving exercises Dictionary and spelling lessonsearly in the book Key Itemssection (pages 435-448) Assisting with selected questions from many exercises Puzzles,anecdotes, and classroom discussion questions Five chapters devoted toreview and reinforcement Giving students only seven consecutive chapters of new material at a time OUTSTANDING EDUCATIONAL REINFORCEMENT Transparency Mastersfor each chapter Conveying key concepts, and including exercises or quizzes testing those concepts Quizzes and Test Bank Updated with new items every edition to keep testing material fresh Enhanced support for traditional anddistance learningthe Companion Website atwww.prenhall.com/business_studies What We Focus Upon: English Usage Acceptable in Every Way to the Most Critical Reader or Listener Given that there are many differences between the language of business and the language of familiar conversation, this focus on acceptable usage is important. Not all successful persons have mastered the intricacies of grammar, nor are they all perfectly comfortable with our challenging language. Most admit that the ability to communicate effectively can be very important to anyone attempting to climb the corporate ladder or even make a sale. Our Primary Concept Areas grammar problems to avoid word use punctuation conciseness spelling clarity dictionary study The rules and recommendations we cover should help today's businessperson. If our language did not change with the passing of time, books such as this one would never become outdated. But language does change, and sometimes the modifications are not easily detected. Over a period of years many new words are added, a number of old words are assigned new meanings, a few informal words are accorded greater acceptability, and a few traditional rules of grammar are ignored because they no longer serve our changing needs. Even Our Title Reflects a TensionWhile Prentice Hall's art department designed our cover graphics around the numeral ordinal 21st, most careful writers still spell out the word twenty-first. We have tried, therefore, to consistently spell out this number whenever it occurs within the text itself, but our cover's version of the title was designed compactly with numerals. The dynamic nature of our language makes it responsive and forever fascinating. Our Greatest Debt: To Businesspersons and College Instructors The suggestions made in this text reflect the current practices of this country's finest writers, particularly those who serve in the business community. Our heartfelt thanks are extended to those busy executives who took time to express their opinions concerning particular grammatical constructions or to prepare statements on the importance of communication skills. Thanks also go to those many college instructors throughout the country who took time to share their ideas about material used in previous editions. Their willingness to offer suggestions based upon their classroom experiences has always enhanced the value of this text. To the Student Most of us have heard at least one person say, "I hate English:" In questionnaires completed by the graduates of several California high schools, the majority of the respondents named English as the course they had enjoyedleast.Yet English is a course that may lead to spectacular financial rewards in the years ahead. Here are a few random thoughts on the subject: Top executives in our major corporations, almost without exception, possess the ability to communicate effectively. Most people employed in corporate America are completely sold on the importance of language skills. Many enroll in evening classes (as adults) to learn the rules and principles that seemed unimportant to them before they joined the work-force. Every year thousands of employees are denied promotions to better-paying positions simply because they lack the ability to write and to speak acceptably. The rules of grammar arenotdifficult to understand. They seem difficult to anyone who fails to recognize their value and, as a result, does not make a serious attempt to master them. Regardless of what you eventually do with your life, the language refinements covered in this text can help you to communicate with confidence (and without embarrassment) as you encounter people from all walks of life.Description
Condition Guidelines
Books - New and Used
The following guidelines apply to books:
- New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.
Shipping & Delivery
Shipping Fees
- Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
- Packages are shipped from Monday to Friday.
- No additional fees and charges.
Delivery Times
The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-5 business days
Shipping method varies depending on what is being shipped.
Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times.
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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